GITLAB / 2017
The backup plan needed a backup plan.
Separate the existence of a backup from evidence that it can restore useful data.
Read case file 004 ↗TRAIL 02 / THREE CASES, ONE QUESTION
The way back.
Recovery is its own system, with dependencies, capacity limits, and assumptions. These cases show why the path back deserves the same care as the normal customer journey.
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AMAZON S3 / 2017
One command. A cloud of consequences.
Notice how infrastructure growth changes the time needed to restart it safely.
Read case file 005 ↗FACEBOOK / 2021
The network vanished. So did the way back.
Trace the dependencies of the tools and access needed during an outage.
Read case file 007 ↗THE QUESTION TO TAKE BACK
What if the incident also breaks your recovery tools?
- When did a restore last produce evidence of usable data?
- Can you reach your tools without your primary network?
- What load arrives when you bring the service back?